I am writing to express my deep disappointment regarding my recent order (ORDER #C10023274 ) .
These items were meant as gifts for RCIA candidates at the upcoming Easter Vigil, and I depended on your promise of delivery within four business days. I placed the order on April 2, 2025, allowing ample time for delivery, as I would be at the Houston delivery address for eight days.
However, to my surprise and concern, I discovered upon inquiry that the order had not yet shipped, making timely delivery nearly impossible. Still, I held onto a glimmer of hope.
As an RCIA sponsor for many years, it brings me immense joy to present my candidates with a Sunday Missal. Last year, at a church event, a man I barely recognized proudly told me that he still treasures the Sunday Missal I gifted him years ago.
While my current candidates may not understand what they are missing, they are undoubtedly losing out on a gift with lasting value and significance.
I urge you to take my concerns seriously and ensure that such a setback does not occur.
Your company’s integrity is vital in maintaining the trust of your customers.
Even more concerning was the insensitive tone of your response, specifically, "We apologize for any inconvenience". It is more that an inconvenience". See below.
"Hello Carlyle.
We apologize for the delay in fulfilment and delivery. We had some issues when originally shipping due to your billing address being in Canada and one of our employees was having trouble fully processing it, therefore it was shipped later than anticipated. The tracking number states that expected delivery is tomorrow April 15, 2025. We apologize for any inconvenience.
USPS: 9434611206240884244428
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9434611206240884244428"